warranty-period
After the buyer clicks Accept Work, the order moves to "Completed" status. However, funds are not transferred to the seller immediately. Instead, they are held for an additional 48 hours — this is the Warranty Period.
Why the warranty period exists
The 48-hour window protects the buyer from hidden defects that may not be apparent during initial review:
- Non-working code discovered during integration
- Malicious code insertions in source files
- Digital product content not matching the description
What happens during the 48 hours
- Funds are frozen — money remains in escrow, the seller cannot access it yet.
- Buyer can open a dispute — if hidden issues are found, the buyer can initiate a review with an arbitrator.
- Seller waits — after 48 hours with no disputes, funds are automatically transferred to the seller minus the platform commission.
Automatic fund release
If no dispute is opened during the Warranty Period, the system automatically releases the funds to the seller. No additional action is required from either party.
Opening a dispute during the warranty period
If the buyer discovers a problem after acceptance, they can open a dispute on the order page within 48 hours. In this case, funds remain frozen until the arbitrator makes a decision.
