cancel-subscription

If you decide to stop using a paid plan (Plus or Pro), you can cancel automatic renewal at any time. Your current paid period will continue to work until the end.

How to disable auto-renewal

1. Log in and go to Settings.

2. Open the Subscription section in the sidebar.

3. Click Cancel auto-renewal (or "Cancel subscription").

4. Confirm your decision in the popup dialog.

After disabling auto-renewal, your current plan stays active until the end of the paid period. After that, your account will automatically switch to the free Base plan.

What happens after cancellation

• Current period: All plan features (reduced commission, increased upload limits) continue working until the end of the paid period.

• After expiry: Account switches to Base plan. Commission returns to 15%, file upload limit drops to 10 MB. If your active services exceed the Base limit, excess services will be hidden from search (but not deleted).

• Linked card: Upon cancellation, the card token is automatically removed from YooKassa. No further charges will occur.

Reactivating subscription

You can re-enable auto-renewal at any time before the current period ends:

1. Go to Settings → Subscription.

2. Click Resume auto-renewal.

3. You will need to re-enter card details at the next billing cycle.

Refund policy on cancellation

Per the User Agreement (section 6.4):

• Within first 72 hours — full refund if you did not use paid features.

• After 72 hours — partial refund calculated as: (Subscription price − 30%) / Days in period × Remaining days. The 30% is considered a license activation fee.

To request a refund, go to Subscription and click Request refund. The system will automatically calculate and display the amount before confirmation.

Important

• Cancellation must be made at least 24 hours before the next billing date.

• If auto-renewal has already charged, you can request a refund through the subscription interface.