order-statuses

Each order goes through a sequence of statuses. On the order page, you can always see the current status and available actions.

Main Statuses

Draft — order created but not paid. The buyer can cancel without consequences
Pending Payment — order is ready for payment via T-Bank
Payment Processing — payment is being processed by T-Bank. The seller must accept the order within 48 hours, otherwise the order is automatically canceled with a full refund
In Progress — the seller clicked "Accept", the deadline timer has started
In Revision — the buyer requested corrections, the seller is making changes
Delivered — the seller submitted the result, awaiting buyer review. Auto-acceptance in 72 hours
Completed — the buyer accepted the work (or auto-acceptance occurred). A 48-hour guarantee period begins: funds are held by the bank, the buyer can still open a dispute. After 48 hours, T-Bank automatically transfers the money to the seller
Canceled — order canceled by one of the parties or by the system
Dispute — a dispute is opened, an arbitrator is involved. Funds are frozen until resolution
Refund — funds returned to the buyer by arbitrator's decision

The buyer can cancel an order in "Draft" or "Pending Payment" status
The seller can cancel an order in "In Progress" status (with subscription-based restrictions)
A dispute can be opened from "In Progress", "Delivered", or "Completed" status (within the 48-hour guarantee period)

Countdown timers are displayed on the order page: